1. Returns and Exchanges
For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at tandccrafters@gmail.com to obtain return authorization. Be sure to include the items’ order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your return to be processed once we receive your return. For exchanges, please allow an equal amount of processing time as the original item for your exchange to be made and shipped.
2. Return Shipping
Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label or a refund for your shipping cost. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
3. Eligible Items
The following items are not eligible for return/exchange:
- Clearance Items
- Final Sale Items
- Perishable Items
- Special-Order Items
- Custom Products
- Gift Cards
We reserve the right to refuse any return/exchange at the business owner’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. Condition of Items
Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all original package.
5. Form of Payment
Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return policy, please contact us at tandccrafters@gmail.com.
